Deputy Head of Customer Service and Service Dispatch | Stv. Bereichsleiter Kundendienst Service Disposition (m/w/d)

Job Summary

As the Deputy Head of Customer Service and Service Dispatch, you will play a pivotal role in managing the technical pulse of the R+S Group. Your daily responsibilities will involve the independent handling of customer inquiries, strategic planning and organization of technician deployments, and managing weekly maintenance schedules. You will oversee the entire service lifecycle, from material preparation and documentation management to ensuring smooth billing and calculation processes. This leadership position is ideal for someone who can drive process optimizations while maintaining high service standards. The role is particularly attractive due to its high level of autonomy, flexible working hours, and a modern work environment that includes a company car (available for private use), a laptop, and a mobile phone. You will be part of a family-oriented team that values professional growth through their in-house academy and offers a vibrant company culture with regular events and home office options.