IT Customer Support Specialist for Educational Systems | 25-001-2026 Mitarbeiter*in für den Kundensupport der Bildungs-IT

Job Summary

This role involves providing comprehensive technical and functional support for the educational IT infrastructure of the German Federal Pension Insurance (DRV Bund). As a key member of the Processes, Standards, and IT team, you will manage the daily operations of the ILIAS Learning Management System (LMS) and event management platforms, serving over 20,000 annual participants. Your day-to-day tasks include handling First and Second Level support requests, managing user permissions, and analyzing complex system adjustment requirements. You will also be responsible for conducting introductory training sessions and assisting with the management of maintenance contracts. This position is ideal for professionals who enjoy a solution-oriented team environment and want to contribute to a user-centric digital learning landscape. The role offers a stable public service salary structure (TV EntgO-DRV) and the opportunity to work for a major national social security institution.