VIP IT Support Specialist | VIP IT-Supporter (m/w/d)

Job Summary

As a VIP IT Support Specialist, you will be the primary point of contact for high-priority user inquiries and technical malfunctions, specifically supporting specialized building permit application software. Your daily responsibilities include systematically troubleshooting technical issues, documenting all activities within ticketing systems, and coordinating with higher-level support teams when necessary. This role bridges the gap between technical problem-solving and high-level customer service, ensuring seamless operations for critical business applications. The position is particularly attractive due to its permanent contract status and the flexibility of mobile work options. Employees benefit from a comprehensive professional development program through the FERCHAU Academy and enjoy various corporate perks, including fitness memberships and significant retail discounts. It is an ideal role for a service-oriented IT professional looking to work within an agile environment using modern collaboration tools.