IT Support Specialist (1st & 2nd Level) | IT-Supporter 1st & 2nd Level (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for ensuring smooth daily IT operations and providing technical assistance to users. Your day-to-day activities will involve classifying and dispatching incoming tickets, managing incident requests, and handling change requests. You will be hands-on with hardware and software, installing and maintaining workstations, including PCs, phones, and printers, as well as managing local servers and Active Directory. This role serves as a vital communication link between end-users and specialized support teams. The position is ideal for both experienced professionals and career starters who enjoy a service-oriented environment. FERCHAU offers an attractive package including an internal onboarding program, a permanent employment contract, mobile working options, and professional development opportunities. You will be part of a team that realizes exciting projects for well-known IT solution providers, making this a great opportunity to work with modern IT trends and established systems.