IT Support Specialist / Helpdesk Technician | Fachinformatiker IT Support / Helpdesk (m/w/d)

Job Summary

As an IT Support Specialist, you will be the primary point of contact for technical issues, providing both 1st and 2nd level support through phone and in-person interactions. Your daily responsibilities include processing service requests, classifying tickets according to ITIL standards, and managing incident reports. Beyond basic troubleshooting, you will play a key role in the security infrastructure by commissioning and maintaining firewalls, proxy servers, antivirus solutions, and VPN systems. This role is ideal for both entry-level professionals and experienced technicians looking to work with modern technologies in a collaborative environment. Joining FERCHAU offers a unique opportunity to work on innovative projects for prestigious IT solution providers while benefiting from a structured onboarding program, professional development opportunities, and a vibrant team culture with regular social events and corporate discounts.