IT Support Specialist | Fachinformatiker IT-Support (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will serve as a vital link between technology and users, providing comprehensive technical assistance to employees across various departments. Your daily responsibilities include managing the full lifecycle of IT support requests—from initial intake and prioritization in a ticketing system to resolving complex hardware, software, and media technology issues. You will be responsible for the installation, configuration, and maintenance of PC hardware, mobile devices, and peripherals, ensuring all systems are optimized and functional. This role is ideal for a service-oriented professional who enjoys independent problem-solving while collaborating with specialized IT departments to implement sustainable technical solutions. The position offers a permanent contract and continuous professional development through an in-house academy, making it an attractive opportunity for those looking to advance their career in a structured, expert environment.