AI Reliability Product Manager | AI Reliability Product Manager with focus on Service Management (f/m/d)

Job Summary

As an AI Reliability Product Manager at SAP, you will lead the evaluation and performance measurement of next-generation autonomous agent solutions within the Service Management Processes and Solutions (SMPS) department. Your day-to-day responsibilities involve designing evaluation datasets, optimizing prompting strategies alongside reliability engineers, and defining the full product lifecycle for generative AI solutions. You will act as a bridge between engineering, data science, and business stakeholders to ensure AI products are scalable, responsible, and aligned with corporate strategy. This role is unique for its focus on 'Agentic AI' and the use of frameworks like MLFlow to measure reliability in an enterprise SaaS environment. You will be responsible for evangelizing the AI vision, developing business cases, and driving the adoption of innovative AI-infused internal and external service management platforms.