ITSM Consultant | Informatiker (m/w/d)

Job Summary

As an ITSM Consultant at Stromnetz Berlin, you will play a pivotal role in modernizing Berlin's power grid infrastructure by managing and evolving the company's IT Service Management landscape. Your daily responsibilities include the technical support, configuration, and continuous development of the USU ITSM platform. You will analyze and implement core ITIL processes such as Incident, Change, and CMDB management, while developing custom workflows, scripts, and reports to meet business needs. This role is highly collaborative, requiring integration of the ITSM solution with existing systems like Identity Management and Asset Management. The position is particularly attractive due to its focus on the energy transition, offering a secure environment with a 37-hour work week, 30 days of vacation, and a comprehensive benefits package including mobile work options and public transport subsidies. It is an ideal opportunity for a technical professional looking to combine process design with hands-on application development in a mission-critical utility setting.