IT Support Engineer (Cisco 1st & 2nd Level) | 1st und 2nd Level Support Cisco (m/w/d)

Job Summary

This role involves providing comprehensive technical support for medium to large-scale enterprises focusing on ITK solutions across collaboration, security, network, and datacenter domains. As a 1st and 2nd Level Support Specialist, you will be responsible for the day-to-day analysis and resolution of technical faults via remote access and on-site visits. You will work closely with specialized IT departments, maintain knowledge databases, and manage ticket lifecycles using systems like ServiceNow. The position is ideal for candidates with a strong technical background in Windows infrastructures and Cisco environments (UC, LAN, WLAN, Meraki). This opportunity is particularly attractive due to its flat hierarchies, modern internal laboratory for product testing, and a culture of direct communication. The role offers a performance-oriented salary, home office options, and a clear path from temporary placement to permanent employment in an owner-managed company.