IT Onsite Support Engineer | IT Onsite Support Engineer (m/w/d)

Job Summary

As an IT Onsite Support Engineer in Nuremberg, you will join a dynamic team providing essential infrastructure and service management solutions, primarily for European pharmaceutical clients. Your daily responsibilities include performing first-level hardware and software troubleshooting using a knowledge base, managing incoming customer inquiries via ServiceNow, and providing direct user support for end-user devices and applications. You will be responsible for classifying technical issues, resolving them independently when possible, or escalating recurring problems to specialized departments. This role is ideal for technical professionals who enjoy a mix of telephone-based support and direct onsite interaction. The position offers a modern work environment where you can actively utilize your bilingual skills, regular working hours, and an attractive salary. This is a full-time, permanent placement starting via temporary employment with a clear option for direct takeover by the client company.