IT Support Specialist | Mitarbeiter IT Service (m/w/d)

puro Personaldienstleistung GmbH

Wolfsburg, Niedersachsen, Deutschland
Published Mar 17, 2026
Full-time
Permanent

Job Summary

As an IT Support Specialist based in Wolfsburg, you will serve as the primary point of contact for the IT helpdesk, where providing high-quality support is prioritized over simply closing tickets. Your daily responsibilities include installing and maintaining software and operating systems, managing incidents and service requests, and ensuring all work is meticulously documented within standard ticketing systems. You will also be responsible for hardware support, specifically involving PCs and printers, while ensuring compliance with internal and legal regulations. This role is ideal for those who value professional development, as the company offers structured onboarding, personal mentorship, and opportunities for manufacturer certifications. The position is initially offered through professional recruitment with a clear option for permanent takeover, featuring flexible working hours and the ability to customize your workspace location.

Required Skills

Education

Completed technical vocational training or equivalent professional qualifications.

Experience

  • Professional experience in handling IT hardware such as PCs and printers
  • Experience working with Windows 10 and 11 operating systems
  • Experience in documenting technical issues within ticketing systems
  • Background in incident and service request management

Languages

German (Fluent)English (Basic)

Additional

  • Location: Wolfsburg. This is a full-time position with a permanent contract duration. Initial placement via staffing agency with an option for direct hire. Flexible working hours and hybrid/flexible workspace options available.