Customer Support Specialist | Customer Support Specialist (m/w/d)
Brunel GmbH NL Mannheim
Job Summary
As a Customer Support Specialist, you will serve as the primary point of contact for both national and international clients, providing professional first-level support for technical inquiries. Your daily responsibilities include the independent processing of customer orders and managing the end-to-end order fulfillment process. You will play a critical role in interdepartmental coordination, working closely with sales and other internal teams to ensure seamless operations and high levels of customer satisfaction. This position is ideal for professionals with a strong background in commercial administration and SAP systems who enjoy a collaborative environment. Working for an established engineering service provider like Brunel offers the stability of a permanent contract and a structured collective bargaining agreement, alongside opportunities for continuous professional development across various industries.
Required Skills
Education
Completed commercial vocational training (Kaufmännische Ausbildung) or a comparable qualification.
Experience
- Several years of professional experience in customer support roles
- Proven experience in order processing and fulfillment
- Practical experience using SAP systems for business operations
- Experience in managing national and international client relationships
Languages
Additional
- Permanent full-time position; requires proficiency in MS Office and SAP.
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