Customer Support Specialist | Customer Support Specialist (m/w/d)

Brunel GmbH NL Mannheim

Mannheim, Baden-Württemberg, Deutschland
Published Mar 17, 2026
Full-time
Permanent

Job Summary

As a Customer Support Specialist, you will serve as the primary point of contact for both national and international clients, providing professional first-level support for technical inquiries. Your daily responsibilities include the independent processing of customer orders and managing the end-to-end order fulfillment process. You will play a critical role in interdepartmental coordination, working closely with sales and other internal teams to ensure seamless operations and high levels of customer satisfaction. This position is ideal for professionals with a strong background in commercial administration and SAP systems who enjoy a collaborative environment. Working for an established engineering service provider like Brunel offers the stability of a permanent contract and a structured collective bargaining agreement, alongside opportunities for continuous professional development across various industries.

Required Skills

Education

Completed commercial vocational training (Kaufmännische Ausbildung) or a comparable qualification.

Experience

  • Several years of professional experience in customer support roles
  • Proven experience in order processing and fulfillment
  • Practical experience using SAP systems for business operations
  • Experience in managing national and international client relationships

Languages

English (Fluent)

Additional

  • Permanent full-time position; requires proficiency in MS Office and SAP.