IT Support Specialist (Level 1) | First Level Supporter (m/w/d) - 160326-1-BER

Job Summary

As an IT Support Specialist at BFI Group in Berlin, you will serve as the primary point of contact for technical inquiries and incident reports. Your daily responsibilities include receiving and processing support requests via phone, email, and ticket systems, ensuring all issues are classified and documented according to Service Level Agreements (SLAs). You will perform initial troubleshooting for hardware and software malfunctions, handle administrative tasks such as password resets and user management in Active Directory or SAP, and escalate complex issues to higher-level support teams when necessary. This role is ideal for those who enjoy problem-solving and customer interaction. The position is particularly attractive because it offers above-tariff fixed monthly salaries, individual professional development opportunities, and the chance to gain experience within prestigious client companies. It is a welcoming environment for both career starters and lateral entrants looking to build a solid foundation in IT service management.