IT Operator - Digital Whiteboard Systems | Fachinformatiker (m/w/d)

Job Summary

This role is situated within the Unified Communications and Collaboration (UCC) department of Germany's largest pension insurance provider, serving over 27,000 employees. As an IT Operator, you will be responsible for the administration, operation, and continuous improvement of digital whiteboard solutions and SaaS applications. Your daily tasks include coordinating IT processes, performing problem analysis and troubleshooting in collaboration with external service providers, and creating technical documentation and user guides. You will play a key role in developing standards and guidelines for the organization's UCC environment. This position is ideal for professionals with a strong background in collaboration tools and 2nd/3rd level support. The role offers the stability of a major public employer in Berlin, featuring flexible working models, structured onboarding, and extensive professional development opportunities within a complex, modern IT landscape.