Field Service Engineer | Field Service Engineer (m/w/d)
Prosystems IT GmbH Bonn
Job Summary
As a Field Service Engineer at Prosystems IT, you will be a key member of the Life Cycle Management department, primarily serving high-profile clients in the banking and Sparkasse sectors. Your daily responsibilities involve the full lifecycle of hardware support, including installation, relocation, and decommissioning (IMAC/R) across the Düsseldorf, Cologne, and Essen regions. You will be responsible for troubleshooting hardware and software issues both remotely and on-site, performing preventive maintenance, and managing specialized systems such as telephony and printing infrastructure. This role is ideal for those who enjoy hands-on technical work and mobility. What makes this position unique is the stability of working for an established provider in the financial IT sector combined with modern benefits like flexible working hours, a Germany-wide transit ticket, and comprehensive fitness and wellness perks. You will join a team that values service excellence and technical reliability.
Required Skills
Education
Ideally a vocational training qualification in an IT-technical field; career changers with relevant experience are also welcome.
Experience
- Professional experience in the IT technical field or relevant experience as a career changer
- Practical experience in the IMAC/R environment (Install, Move, Add, Change, Remove)
- Experience in remote and on-site error analysis and troubleshooting
- Experience in hardware lifecycle management and preventive maintenance
Languages
Additional
- Valid Class B driver's license is mandatory. Willingness to travel to customer sites in the Düsseldorf, Cologne, and Essen regions is required.
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