IT Support Specialist / IT Helpdesk | Fachinformatiker:in als IT Support / IT Helpdesk (m/w/d)

Job Summary

As an IT Support Specialist, you will join an internal IT department of 25 professionals serving the SCHULZ Group's 1,100 employees across more than 10 locations. Operating out of the Visbek headquarters, you will serve as the primary point of contact for technical challenges within the Helpdesk team. Your daily activities involve the independent analysis and resolution of 1st and 2nd level service requests focusing on clients, applications, and peripheral devices. You will be responsible for documenting and prioritizing tickets in the OTRS system, escalating complex issues to 3rd-party support or internal specialized teams when necessary. Additionally, you will handle the installation, maintenance, and configuration of internal hardware and software. This role is ideal for service-oriented professionals who enjoy direct interaction with colleagues and want to work in a stable, family-owned group offering a modern work environment, comprehensive benefits, and clear paths for professional development through an internal academy.