Junior Process Manager Tax IT / ITSM | Junior Prozessmanager Steuer-IT / ITSM (w/m/d),Hamburg,Altenholz,Bre...
Dataport Recruiting
Job Summary
As a Junior Process Manager for Tax IT and ITSM, you will join one of Germany's largest state-owned IT enterprises to help shape the digital future of public administration. You will serve as a central contact person for assigned 'dSteuer' products, focusing on the analysis, documentation, and modeling of business and IT processes. Your daily responsibilities include supporting process definition, tool design, and the implementation of ITIL processes to ensure quality, efficiency, and economic viability. You will also assist in process coordination and ongoing operations. This role is particularly attractive due to its high degree of flexibility, offering up to 80% remote work and a 38.7-hour work week. It provides a structured career path within a secure public sector environment, making it an ideal entry point for professionals looking to combine IT service management with public sector digital sovereignty.
Required Skills
Education
Completed University of Applied Sciences degree, ideally in Computer Science, Public Administration, or a comparable field; alternatively, a comparable professional qualification.
Experience
- Initial knowledge of ITIL processes and interest in deepening process coordination skills
- Basic knowledge of Incident, Change, and Problem Management
- Initial experience with ITSM tools and customer requirement management
- Basic experience in project management or process modeling (e.g., BPMN)
- Professional experience in an IT or administrative environment is preferred
Languages
Additional
- Willingness to undergo a security clearance check according to the Hamburg Security Clearance and Secret Protection Act (HmbSÜGG); locations available in Hamburg, Altenholz, Bremen, Halle (Saale), Magdeburg, Potsdam, or Rostock.
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