Application Support Specialist | Applikationssupport Spezialist (m/w/d)
Landeskrankenhaus (AÖR)
Job Summary
As an Application Support Specialist at Landeskrankenhaus (AöR), you will play a vital role in ensuring smooth clinical operations by providing technical assistance to medical staff. Your day-to-day responsibilities involve handling 1st and 2nd level support for medical information systems, including the documentation, classification, and analysis of incidents within a ticketing system. You will act as a bridge between clinical users and external IT partners to resolve technical issues efficiently. This role is particularly attractive because it offers a secure public sector position with flexible working hours and a strong focus on work-life balance. Whether you are an IT professional or a clinical practitioner with a strong affinity for technology, this position provides a supportive environment in a park-like setting, complete with comprehensive onboarding and a fair, collaborative leadership style.
Required Skills
Education
Completed vocational training as an IT Specialist (Fachinformatiker) or a comparable IT qualification; alternatively, a clinical background (nursing, therapeutic, or similar) with strong technical aptitude.
Experience
- Professional experience in application support or a comparable IT role
- Practical experience using Hospital Information Systems (HIS), preferably Nexus/KIS
- Experience in training or guiding others as a Key-User
- Familiarity with clinical workflows, particularly in psychiatric or neurological settings
- Experience in incident analysis and coordination with external IT service providers
Languages
Additional
- Location: Andernach (with potential for other sites); Full-time or part-time (38.5 hours/week basis); Public service salary scale (TV-L EG 8); Permanent contract.
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