1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the primary point of contact for user inquiries and technical issues. Day-to-day tasks include receiving incident reports via phone, email, or in-person, meticulously analyzing and classifying IT disruptions, and escalating complex issues to administrators when necessary. The specialist will be responsible for documenting all activities within a ticket system, tracking issues to resolution, and installing new hardware and software for users. This position is ideal for an IT professional with a strong service orientation, excellent communication skills, and a solid foundation in standard operating systems and MS Office products, looking for a direct entry into a dynamic support environment.