2nd/3rd Level IT Support Specialist | 2nd/3rd Level Support (m/w/d)

Job Summary

This role involves providing critical 2nd and 3rd level technical support to internal employees or external clients, ensuring smooth operation of IT systems. The specialist will be responsible for analyzing, diagnosing, and resolving technical issues related to hardware, software, IT systems, networks, and applications. A key part of the job includes meticulously documenting all support requests, solutions, and work steps within a ticketing system, as well as advising and training users on the effective use of IT infrastructure. This position offers a dynamic environment with continuous professional development opportunities within a well-established engineering and IT service provider.