1st and 2nd Level IT Support Specialist | 1st und 2nd Level Support (w/m/d)

Job Summary

This role offers an excellent opportunity for career starters or junior candidates to establish themselves in professional IT support, working across various industries with renowned clients. Day-to-day responsibilities involve comprehensive user support, including handling and documenting service tickets, managing hardware maintenance, and assisting with system and workstation relocations. Key tasks also include Mobile Device Management (MDM), administering telephony clients (softphones, headsets), and overseeing printer and video systems. The ideal candidate will have initial professional experience in IT support or a relevant technical education, coupled with strong MS Office skills and a pronounced service and solution-oriented mindset. Success in this position requires excellent communication skills and a genuine enjoyment of customer interaction, ensuring smooth IT operations for end-users.