IT Support Specialist | First Level Support (m/w/d)

Job Summary

This full-time position in Munich offers a dynamic opportunity to join a global IT services and engineering firm. As an IT Support Specialist, you will serve as the primary point of contact for technical issues, managing the end-to-end lifecycle of support requests. Your daily responsibilities include capturing and analyzing IT disruptions via telephone, email, and a ticketing system, providing solutions through remote maintenance or direct on-site assistance. You will also be responsible for documenting incidents and training end-users on new hardware and software applications. This role is ideal for professionals who enjoy problem-solving and direct customer interaction. The position is particularly attractive due to its long-term career perspective, competitive salary, and modern office environment. New joiners benefit from an intensive onboarding process and ongoing professional development opportunities, all within a company that values expertise and international knowledge transfer.