IT Support Specialist (1st Level) | IT-Mitarbeiter (m/w/d) 1st Level Support

Job Summary

As an IT Support Specialist at FERCHAU, you will serve as the primary point of contact for technical user inquiries across the company's headquarters and various locations. Your day-to-day responsibilities involve recording, analyzing, and classifying incoming incident reports within a ticketing system to ensure timely resolution or escalation. You will be actively involved in managing Microsoft Active Directory environments and performing software installations on end-user devices, alongside general client troubleshooting. This role is ideal for a customer-oriented professional who enjoys problem-solving in a dynamic environment. The position is particularly attractive due to its permanent employment contract, opportunities for mobile work, and a robust suite of professional development programs. You will join a diverse team of experts working on exciting projects for well-known clients across various industries, making it an excellent platform for career growth in IT infrastructure.