IT Operations Manager | IT Operations Manager (m/w/d)

Job Summary

As an IT Operations Manager at FERCHAU, you will be responsible for identifying, specifying, and implementing requirements for IT Service Management (ITSM). Your day-to-day role involves coordinating and controlling projects within the framework of Managed Services, while collaborating closely with external service providers and suppliers to ensure high customer satisfaction. You will be tasked with documenting processes and performing technical follow-up work to maintain system integrity. This position is ideal for professionals who enjoy bridging the gap between technical infrastructure and service delivery. The role offers a high degree of stability through a permanent employment contract and attractive benefits such as mobile working options, specialized training programs, and a company pension scheme. It is a unique opportunity to work with well-known IT solution providers on innovative projects while driving the continuous improvement of established IT trends and managed service processes.