IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will serve as a vital link between people and technology, providing essential technical assistance to a diverse range of clients. Your daily responsibilities will involve managing the full lifecycle of technical incidents within a ticketing system, providing both 1st and 2nd level support via a User Help Desk. You will be responsible for the end-to-end setup and configuration of hardware including PCs, laptops, and smartphones, alongside the installation and updating of standard software packages. Beyond troubleshooting and error analysis, you will have the opportunity to contribute to various IT projects. This role is particularly attractive due to its permanent contract status, comprehensive benefits package including up to 30 days of vacation, and a strong focus on professional development through diverse training programs, making it an ideal environment for those looking to advance their technical career.