IT Support Specialist (First Level) | First Level Support (w/m/d)

Job Summary

As an IT Support Specialist in this role, you will be the first point of contact for users facing technical challenges within a major infrastructure project for a leading IT service provider in Kerpen. Your day-to-day responsibilities involve managing incoming requests via phone, email, chat, and a ticketing system, ensuring high service quality and adherence to SLAs. You will handle user administration tasks such as password resets and account management in Active Directory and Exchange, while documenting all activities meticulously. This position is ideal for service-oriented individuals who enjoy problem-solving and want to work in a structured, professional environment. It offers a unique opportunity to support large-scale digital transformation projects for major corporations and public sector clients, providing a stable career path with fair compensation under the GVP collective agreement and a supportive team atmosphere for professional growth.