IT Support Specialist (1st Level) | 1st Level Supporter (m/w/d)
NConsult GmbH
Job Summary
As an IT Support Specialist at NConsult GmbH, you will serve as the primary point of contact for technical inquiries, ensuring seamless operations for both clients and internal teams. Your day-to-day responsibilities involve receiving support requests via phone and email, troubleshooting hardware and software issues, and documenting technical incidents within a ticketing system. For more complex challenges, you will coordinate with the 2nd level support team to ensure timely resolution. This role is ideal for service-oriented individuals looking to build a career in IT infrastructure. The position offers a dynamic work environment in Frankfurt am Main with modern equipment, flexible working hours, and clear paths for professional development and training. It is a permanent, full-time opportunity within a forward-thinking IT solutions provider that values a solution-oriented mindset and strong team spirit.
Required Skills
Education
Completed vocational training in the IT field or a comparable qualification.
Experience
- Initial professional experience in IT support or customer service roles
- Experience in handling technical inquiries and call processing
- Practical experience with Windows-based operating systems and basic networking
- Proven experience in documenting support tickets and technical workflows
Languages
Additional
- The position is a permanent (unbefristet), full-time role based in Frankfurt am Main. Applicants must demonstrate a solution-oriented mindset and the ability to work effectively within a team environment.
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