IT Service Coordinator | IT-Service Koordinator (m/w/d)

Job Summary

As an IT Service Coordinator at enthus, you will play a pivotal role in bridging the gap between client needs and technical execution. Your day-to-day responsibilities involve categorizing and prioritizing incoming support tickets, ensuring they are assigned to the correct technicians based on skills and availability, and monitoring SLAs to prevent escalations. You will act as a central communication hub, providing status updates to customers and coordinating both remote and on-site field service deployments. This role is highly collaborative, requiring close interaction with Managed Service Provider (MSP) teams to refine dispatching logic and service processes. This position is particularly attractive for those seeking a modern work environment that offers significant flexibility, including home office options, mobile work within the EU, and a strong focus on professional development through an internal academy. With a flat hierarchy and a 'du' culture, it offers a dynamic space to actively shape IT service delivery.