IT Onsite Support Technician (Part-Time) | Onsite Support Teilzeit (m/w/d)
Herrmann Personaldienste GmbH
Job Summary
This role involves providing essential IT support services for a leading German IT service provider. As an Onsite Support Technician, you will be responsible for the day-to-day maintenance of a diverse system landscape, focusing on hardware rollouts, asset management, and the physical setup of workstations. You will act as a primary point of contact for technical issues, performing troubleshooting and incident resolution across 1st and 2nd level support tiers both remotely and in person. The position requires a strong foundation in Windows environments and standard hardware, paired with a service-oriented mindset to ensure high user satisfaction. This role is particularly attractive due to its long-term perspective within a company managing over 600,000 workstations globally. Employees benefit from structured 40-hour work weeks (despite the 'part-time' title in the header, the description specifies 40 hours), attractive compensation above standard tariff agreements, and comprehensive professional development opportunities.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration), IT Systems Electronic Technician (IT Systemelektroniker), or a comparable qualification.
Experience
- Professional experience in 1st and 2nd level IT support
- Experience in providing technical support via telephone and onsite
- Proven track record in hardware installation and decommissioning
- Experience working within structured IT project environments and rollouts
Languages
Additional
- Must have a structured and service-oriented way of working; high degree of communication and teamwork skills required.
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