Customer Service Specialist | Customer Service Specialist
Nestlé SA
Job Summary
Join Nestlé Suisse S.A. in Vevey as a Customer Service Specialist, focusing on optimizing supply chain efficiency and maximizing product availability. This role is crucial for managing the stock allocation process and mitigating the risk of out-of-stock situations through proactive collaboration with cross-functional partners. Day-to-day, you will execute strategies derived from the Operational Demand & Supply Review (OpsDSR), embed customer centricity into operational meetings, and leverage data analytics and GLOBE functionalities to automate allocation processes and drive continuous improvement. Success requires a strong foundation in Supply Chain and Demand Management, an analytical mindset, and fluency in English. This is an opportunity to join a dynamic, diverse, and international environment offering flexible work arrangements and genuine career development opportunities.
Required Skills
Education
College/University degree required
Experience
- Solid professional experience demonstrating strong attention to detail and results focus, preferably within a multinational market or customer solutions environment.
- Expertise in Supply Chain and Demand Management methodologies.
- Knowledge of end-to-end Supply Chain processes and Customer Service Best Practices.
- Basic understanding of the Order-to-Cash (O2C) flow and key business functions.
Languages
Additional
- Must possess a strong analytical mindset, coupled with curiosity and intuition. Requires excellent communication skills and the ability to multi-task effectively while functioning well both independently and within a team environment.
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