IT Support Specialist | Mitarbeiter IT Support (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
As an IT Support Specialist based in Munich-Sendling, you will be the primary point of contact for technical assistance and mobile infrastructure. Your daily responsibilities include managing mobile devices (MDM), troubleshooting hardware issues, and providing first-level support via the TopDesk ticketing system, phone, and email. You will play a key role in hardware rollouts, including the setup, breakdown, and exchange of equipment, while also testing and proposing new mobile solutions for the company. This position is ideal for a service-oriented professional who enjoys a mix of remote troubleshooting and hands-on hardware management. The role offers a collaborative team environment, flexible working hours, and a long-term perspective with the potential for permanent takeover. It is a fantastic opportunity for someone with a background in IT systems integration looking to work in a modern environment with excellent public transport access.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist for Systems Integration, IT System Electronician, IT System Management Assistant, or Information Electronics Technician).
Experience
- Professional experience in IT customer support or as a service technician
- Experience working with ticketing systems or Mobile Device Management solutions
- Experience in hardware handling, including setup, teardown, and replacement of devices
- Experience in analyzing and resolving technical errors in a first-level support capacity
Languages
Additional
- Valid Class B driver's license required. Location: Munich-Sendling. Position is initially via temporary employment (Arbeitnehmerüberlassung) with a clear option for permanent takeover.
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