Working Student in ITSM Processes and Ivanti Service Manager | Werkstudent (m/w/d) im Bereich ITSM Prozesse und Ivanti-Servicemanager

Job Summary

This is an engaging 6-month working student position at a major German health insurance provider's headquarters in Hanover. The successful candidate will work 20 hours per week, actively contributing to the development and optimization of modern IT Service Management (ITSM) solutions. Day-to-day responsibilities include supporting the Ivanti Service Manager platform, creating and maintaining technical documentation, and assisting with the rollout of new features. You will play a key role in analyzing requirements and documenting workflows for incidents, changes, and service requests. This role is particularly attractive for students looking to bridge the gap between academic theory and professional practice, offering flexible working hours that accommodate university schedules, professional mentoring, and the opportunity to increase hours to full-time during semester breaks. It provides a unique deep dive into provider management and regulated IT processes within the healthcare sector.