IT User Help Desk Specialist | IT User Help Desk Mitarbeiter (m/w/d)

Job Summary

This role is for an IT User Help Desk Specialist to join an established IT service provider in Germany. The specialist will be responsible for ensuring smooth operations in complex system environments, handling tickets, and providing 1st and 2nd level support and troubleshooting. Key tasks include managing customer communication via phone, email, and ticketing systems, performing remote analysis, and handling incident and change management. The position also involves system administration, monitoring, software maintenance, and patch management. This is an attractive opportunity for professionals looking to gain valuable experience in diverse project environments, with possibilities for further training and client acquisition. Both experienced professionals and career changers are encouraged to apply.