OT Service Manager | OT Service Manager / all genders / Part-Fulltime
Merck KGaA
Job Summary
As an OT Service Manager, you will play a pivotal role in bridging the gap between Information Technology and Operational Technology within the Electronics sector. Your daily responsibilities involve overseeing a diverse portfolio of IT/OT applications, ensuring rigorous compliance with cybersecurity, data privacy, and disaster recovery standards. You will act as a strategic link between site-level stakeholders and global project teams, driving the integration of OT services into the ServiceNow framework. Key tasks include managing the IT/OT inventory (CMDB), designing cross-sector training strategies, and participating in Center of Excellence audits. This position is unique for its focus on harmonizing industrial control systems with corporate IT infrastructure, offering the chance to shape service delivery for high-tech manufacturing environments on a global scale. You will collaborate with architects and external service providers to maximize value and ensure operational resilience across the organization's electronics, automotive, and cosmetics supply chains.
Required Skills
Education
Graduate degree in IT, Computer Science, Engineering, Business/Economics, or a related field.
Experience
- 5+ years of professional experience in IT/OT environments
- Proven experience implementing IT Service Management practices using ServiceNow
- Experience in integrating IT/OT systems into corporate IT infrastructure
- Professional experience with manufacturing processes, machinery, and control systems
- Experience working in multicultural environments and collaborating with cross-functional teams
Languages
Additional
- Fluency in at least one additional language besides English is required. The role supports both part-time and full-time arrangements.
More Jobs from Merck KGaA
OT Solution Architect | OT Solution Architect /all genders / Full-Part-Time
Mar 3, 2026
As an OT Solution Architect, you will lead the architectural strategy and standardization for Operat...
Cyber Security Expert - Electronics | Cyber Protection Expert Electronics / Part-Fulltime/ all Genders
Feb 26, 2026
As a Cyber Protection Expert within the Electronics division, you will be a key safeguard for global...
Senior Network Engineer (Datacenter & Connectivity) | Senior Network Engineer (all genders) - Network (Datacenter & Connectivity)
Feb 26, 2026
As a Senior Network Engineer based in Darmstadt, you will join a global team dedicated to the stabil...