Technical Customer Support Engineer - Substation Automation & HMI | Customer Support (f/m/d) für Stationsleittechnik mit Schwerpunkt HMI & SICAM SCC

Job Summary

In this central role at Siemens, you will act as the primary technical interface for customers, providing expert support for substation control technology with a specific focus on HMI solutions and SICAM SCC. Your day-to-day responsibilities involve handling technical inquiries ranging from standard requests to high-complexity issues. You will dive deep into technical problems, reproduce customer issues in lab environments, and develop innovative solutions. Collaboration is key, as you will work closely with interdisciplinary teams across development, product management, and sales to ensure customer satisfaction. Beyond troubleshooting, you will contribute to internal knowledge management by creating technical documentation and FAQs. This position is ideal for a proactive problem-solver who enjoys technical challenges and wants to work in a flexible environment that offers mobile working, comprehensive professional development, and a competitive compensation package within a global technology leader.