IT Service Technician Second Level Support | IT Service Techniker Second Level Support (m/w/d)

Job Summary

This role involves providing high-quality technical support for an expanding IT consulting firm in Mannheim. As an IT Service Technician for Second Level Support, you will be responsible for resolving technical disturbances and processing customer inquiries both on-site and remotely. Your day-to-day activities include ensuring the continuous availability of customer-specific IT infrastructures and actively participating in infrastructure projects in collaboration with various specialist departments. The position requires a solution-oriented professional who can handle both existing and new IT systems with reliability and independence. This is a full-time position offered initially through employee leasing with a strong option for permanent takeover. It offers a professional environment within a team of over 350 colleagues, providing regular working hours and excellent development opportunities in a modern, sustainable IT consultancy setting.