IT Support Specialist | IT Support (w/m/d)

Job Summary

As an IT Support Specialist in Ratingen, you will join a market-leading IT system house providing essential technical services to thousands of global clients. Your daily responsibilities involve providing 1st and 2nd level IT support to users, both remotely and on-site at the IT Link Center. You will be responsible for analyzing and resolving technical issues, coordinating the escalation of 3rd level requests, and managing customer inquiries via a ticketing system in both German and English. This role is ideal for those who enjoy collaborative environments and direct user interaction. The position is offered through a temporary-to-permanent arrangement (Arbeitnehmerüberlassung), providing a secure entry point into an established company with excellent professional development opportunities. You will work with a diverse range of technologies including Windows, macOS, and mobile solutions, making it a dynamic role for tech-focused professionals.