IT Support Specialist | IT Support Fachinformatiker für Systemintegration (m/w/d)

Job Summary

This role offers an excellent entry-point or career-change opportunity for professionals looking to establish a foundation in IT support within a Munich-based environment. As an IT Support Specialist, you will be the primary point of contact for technical inquiries received via email, telephone, and ticketing systems. Your daily responsibilities include managing the lifecycle of support tickets, performing error analysis, and resolving issues or change requests within Microsoft Office 365 environments and Windows infrastructures. You will work closely with a supportive local team to ensure customer satisfaction while adhering to defined Service Level Agreements (SLAs). The position is particularly attractive due to its permanent contract potential, structured working hours, and a comprehensive onboarding process that values your core competencies over a complex application process. It is an ideal environment for those seeking professional growth in system integration and remote support.