IT Service Technician Team Lead | IT Servicetechniker mit Teamleiterfunktion (m/w/d)

Job Summary

This role offers a dynamic opportunity to join a market-leading IT solutions and service management company in Hamburg. As an IT Service Technician with leadership responsibilities, you will balance hands-on technical support with team coordination. Your daily activities will include providing onsite support for Windows and Mac clients, managing support tickets, and handling network and telecommunications tasks. On the leadership side, you will be responsible for coordinating team meetings, managing vacation schedules, and ensuring all appointments and project deadlines are met. This position is ideal for an IT professional who enjoys a mix of technical troubleshooting and organizational management. The role is initially offered through a staffing agency with a clear option for permanent takeover by the client company. Successful candidates will benefit from a structured environment following ticket and RFS principles, while contributing to the future of cloud services and infrastructure management for a diverse client base.