IT Service Desk Technician | Mitarbeiter im IT Servicedesk (m/w/d)

Job Summary

This role involves serving as the primary point of contact for internal customers at a leading European IT systems house in Bonn. Day-to-day, you will be responsible for the setup, installation, and maintenance of hardware including PCs, network components, monitors, and printers. You will manage user accounts via Microsoft Active Directory and Office 365 while processing incoming incidents and service requests through a ticketing system. A key part of the role is the initial categorization and prioritization of IT issues, ensuring complex problems are efficiently routed to second-level support. This position is particularly attractive for those seeking a high degree of personal responsibility within a flexible working environment. It offers 30 days of annual leave, structured onboarding, and targeted professional development opportunities. Initially starting as a temporary placement, there is a clear option for permanent takeover by the client company.