IT Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Darmstadt, you will serve as the primary point of contact for technical issues within a long-established IT partner of the German industry. Your daily responsibilities include qualifying incoming requests, documenting processes in a ticketing system, and resolving 1st-level support issues related to user accounts and access permissions. You will act as a critical link in the support chain, escalating complex cases to 2nd and 3rd-level teams. This role is ideal for professionals with a background in IT commercial or technical fields who enjoy problem-solving in a collaborative environment. The position offers an attractive opportunity to join a stable market leader through a temporary-to-permanent placement model, providing excellent development prospects, predictable working hours, and a supportive team atmosphere. The company focuses on rollouts, hardware/software provisioning, and infrastructure optimization, making this a dynamic environment for those looking to build their technical career.