IT Support Specialist (1st Level) | IT-Support Spezialist (m/w/d) - 1st Level, Dortmund

Job Summary

As an IT Support Specialist in Dortmund, you will be the first point of contact for technical inquiries within a leading provider of medical practice software. Your primary responsibility involves independently managing 1st-level support requests, addressing hardware and software malfunctions, and handling user administration tasks. You will play a critical role in supporting telematics infrastructure via phone, email, and a dedicated ticketing system. This position requires you to analyze, document, and classify technical issues, ensuring a seamless flow of information to customers and internal departments. For more complex challenges, you will collaborate closely with 2nd-level support teams. This role is particularly attractive for those looking to contribute to the digitalization of the German healthcare system. The company offers a secure workplace in a growth industry, featuring hybrid work models, flexible hours, 30 days of vacation, and a comprehensive benefits package including fitness apps and professional development opportunities.