IT Support Specialist (1st Level) | IT-Support Spezialist (m/w/d) - 1st Level, Dortmund

Job Summary

As an IT Support Specialist (1st Level) at medatixx, you will play a vital role in the digitalization of the German healthcare system. Your day-to-day responsibilities involve acting as the first point of contact for technical inquiries regarding hardware, software, and user administration. You will manage incoming support requests via phone, email, and ticketing systems, ensuring they are analyzed, documented, and classified accurately. You will collaborate closely with the 2nd-level support team to resolve complex issues and facilitate a seamless flow of information. This position is ideal for someone with a background in IT or a motivated career changer with relevant experience. You will thrive in this role if you possess strong communication skills, a structured approach to problem-solving, and a team-oriented mindset. Joining medatixx offers a future-proof career in a growing industry, with the unique opportunity to contribute to meaningful software solutions that improve medical practice workflows across Germany.