IT Support Specialist | IT Service Mitarbeiter (m/w/d)

Job Summary

As an IT Support Specialist based in Ellwangen, you will serve as the primary point of contact for technical inquiries and system disruptions across multiple communication channels including phone, chat, and ticketing systems. Your day-to-day responsibilities involve classifying and prioritizing incoming requests, troubleshooting hardware and software issues for various end-user devices, and managing the full lifecycle of equipment from rollout to decommissioning. A significant portion of the role focuses on the onboarding process, where you will set up workstations and provide initial training for new employees. This position is particularly attractive due to its long-term stability, offering a permanent contract, up to 30 days of vacation, and a structured professional environment with clear development perspectives. Working through a leading personnel service provider, you benefit from a collective agreement (GVP/DGB) and extensive employee perks, including health programs and corporate discounts.