IT Application and Service Operations Lead (OSS/BSS) | IT Application and Service Operations Lead (OSS/BSS) (w/m/d)

Job Summary

As the IT Application and Service Operations Lead, you will hold end-to-end responsibility for Level 1 and Level 2 support, ensuring stable service workflows and high-quality delivery across a diverse IT landscape. Your daily activities will involve defining and refining ITSM processes—including Incident, Problem, and Request management—while providing governance for external support providers through strict SLA and KPI monitoring. You will play a pivotal role in ensuring operational readiness for releases, changes, and platform go-lives by collaborating closely with development and business departments. This position is particularly attractive for professionals who enjoy bridging the gap between legacy systems and modern platforms. You will join a community-focused digital provider that offers a robust benefits package, including flexible working arrangements, a dedicated learning academy, and comprehensive home-office support, making it an ideal environment for a leader committed to continuous improvement and operational excellence.