IT Service Desk Technician | Mitarbeiter im IT-Servicedesk (m/w/d)

Job Summary

As an IT Service Desk Technician in Bonn, you will serve as the primary point of contact for employees regarding all IT-related inquiries, acting as a vital link to internal customers. Your daily responsibilities include prioritizing and categorizing incoming requests, resolving hardware and software issues, and escalating complex matters to Second Level Support. You will be responsible for the setup, installation, and maintenance of workstations, including PCs, laptops, printers, and network components. Additionally, you will manage Microsoft Active Directory Services and Office 365 environments. This role is particularly attractive due to its high level of personal responsibility, a generous 30-day holiday allowance, and flexible working hours. The position is offered through a leading European IT service provider with a clear option for permanent takeover, making it an excellent opportunity for long-term career stability in a supportive environment with comprehensive onboarding.