Support Coordinator / Team Assistant Support | Teamassistenz Support / Support Koordinator (m/w/d)
ZMI GmbH
Job Summary
As a Support Coordinator at ZMI, you will serve as the primary point of contact for clients, managing incoming support requests via telephone and email. Your day-to-day responsibilities involve structured ticket management, where you will prioritize cases and efficiently route them to the appropriate technical support staff. You will oversee the lifecycle of these tickets through to completion, ensuring accurate documentation and billing where necessary. This role is ideal for those who enjoy a fast-paced environment and possess a service-oriented mindset. What makes this position unique is the blend of administrative coordination and technical exposure within a leading HR software provider. The company offers a highly flexible work environment with home-office options, flat hierarchies, and a culture that encourages career growth for both experienced professionals and motivated career changers.
Required Skills
Education
Degree or vocational training in IT is an advantage, but career changers with relevant motivation are also considered.
Experience
- Professional experience in customer service or administrative support
- Experience in managing and prioritizing high-volume request workflows
- Proven track record in professional communication and service orientation
- Experience in a technical or IT-related environment is preferred but not mandatory
Languages
Additional
- The role offers flexible working hours and home-office options. Applicants must be able to work in a structured, team-oriented environment.