Technical Support Manager | Support Manager (m/w/d)
ZMI GmbH
Job Summary
As a Technical Support Manager at ZMI, you will serve as the primary point of contact for customers, providing expert assistance for a comprehensive suite of HR, time tracking, and access control solutions. Your daily responsibilities include troubleshooting technical issues across both software and hardware products via email and telephone, conducting customer training sessions to enhance product adoption, and maintaining a robust knowledge base. You will act as a vital link between the client and the development team for complex escalations. This role is ideal for individuals who enjoy structured problem-solving and clear communication. The position offers a modern work environment with a strong emphasis on work-life balance, featuring flexible hours and a hybrid work model. It is a unique opportunity to grow within an innovative company that values professional development and flat hierarchies, making it suitable for both experienced support professionals and motivated career changers with a technical mindset.
Required Skills
Education
Degree or vocational training in the IT field is advantageous, though motivated career changers with relevant technical passion are also considered.
Experience
- Professional experience in technical support or a similar customer-facing role is preferred
- Experience in handling both software and hardware-related technical inquiries
- Proven track record of explaining complex technical concepts to non-technical users
- Experience in structured problem analysis and resolution
- Experience working within a collaborative team environment
Languages
Additional
- The position requires a physical presence at the Elfershausen location for at least two to three days per week.