Customer Feedback Management Coordinator | Fachkoordinator (m/w/d) Kundenimpulsmanagement 80% Remote* in Wiesbaden

Job Summary

As a Customer Feedback Management Coordinator at BKK Linde, you will play a pivotal role in maintaining high service standards for a growing statutory health insurance provider. Your day-to-day responsibilities involve coordinating incoming feedback—including praise, complaints, and suggestions—from policyholders, corporate clients, and business partners. You will conduct deep-dive analyses into the root causes of complaints, evaluate the quality of internal communications, and collaborate closely with department heads to resolve complex issues. Beyond case handling, you are expected to drive continuous improvement by developing procedural guidelines, proposing process optimizations, and creating reports for internal quality management. This role is highly attractive for professionals seeking a modern work environment, offering 80% remote flexibility (for those living over 50km from Wiesbaden), a permanent contract, and a comprehensive benefits package including a company bike and supplementary health insurance.