Customer Service Consultant for Tax-Related Systems | Consultant Kundenservice Steuerrechtliche Systeme (m/w/d)

Job Summary

This role serves as the primary point of contact for clients within the Sparkassen-Finanzgruppe, providing specialized support for banking software solutions focused on tax law. You will handle end-to-end support through a structured ticketing system, addressing complex topics such as withholding tax (Abgeltungsteuer), FATCA/AEOI, and tax certifications. Beyond troubleshooting, you will take ownership of specific technical areas, conduct in-depth analyses, and collaborate closely with application development teams. The position involves creating customer documentation and training materials while ensuring high-quality service delivery. This is an attractive opportunity for professionals looking to combine banking domain knowledge with IT consulting in a stable, large-scale environment. The role offers a collaborative culture across locations in Frankfurt, Hannover, or Münster, emphasizing a healthy work-life balance and long-term career development within one of Europe's largest banking IT providers.